Review
Once your maintenance request has been submitted, a member of our Property Management team will review the information provided.
We will contact you shortly afterwards if we require any additional details or to discuss the next steps.
Contractor Attendance
Where attendance is required, we will arrange for an appropriate contractor to visit the property.
We will confirm the appointment details with you and keep you informed of when the visit is expected to take place.
Resolution
Once the issue has been resolved, we will update all relevant parties and confirm that the works have been completed.
If any further action is required, we will advise you accordingly.
For all non-emergency issues, please complete the form and a member of our Property Management team will be in touch.
Maintenance Reporting
Maintenance Reporting
Emergency Repairs
If there is an immediate risk to your safety, or active damage is being caused to the property, we need to hear from you ASAP.
Instead of filling out the form please contact our team immediately:
Office: 01865 722 722
Out of Hours: 07595 616925
Examples of emergency issues
- Active water leaks or flooding
- Complete loss of electrical power
- Blocked toilet where it is the only toilet in the property
- Serious drain blockage causing flooding or sewage back up
- No heating or hot water
- Insecure property
- Suspected gas leak or carbon monoxide risk
- Structural damage that makes the property unsafe
- Health and safety risks that could cause injury or further property damage
Smell gas?
If you smell gas, leave the property if it is safe to do so and contact the National Gas Emergency Service immediately.
For all non emergency maintenance issues, please complete the form and a member of our Property Management team will be in touch.